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Management of customer-to-customer interaction (CCI) by the front-line employee (FLE) in the supermarket industry
Alex Kay
Department of Sport
Research output
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Thesis
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Doctoral Thesis
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Dive into the research topics of 'Management of customer-to-customer interaction (CCI) by the front-line employee (FLE) in the supermarket industry'. Together they form a unique fingerprint.
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Keyphrases
Critical Incident Technique
12%
Customer Perspective
25%
Customer-to-customer Interaction
100%
Employee Perspective
25%
Empowering Employees
12%
Fellow Customers
12%
Frontline Employees
100%
Interaction Management
37%
Management Techniques
25%
Marketing Literature
12%
Organizational Strategy
12%
Service Experience
12%
Service Managers
12%
Supermarket Industry
100%
Training System
12%
Social Sciences
Conceptual Framework
100%
Critical Incident Technique
50%
Training Education
50%
Computer Science
Customer Interaction
100%
Customer Perspective
12%
Fellow Customer
12%
Organizational Strategy
12%
Service Manager
12%
Training System
12%
Psychology
Conceptual Framework
100%
Organizational Strategy
50%
Economics, Econometrics and Finance
Industry
100%
Food Science
Supermarket
100%