Management of customer-to-customer interaction (CCI) by the front-line employee (FLE) in the supermarket industry

Business & Economics

• Conceptual Framework 6%
• Critical Incident Technique 5%
• Employees 7%
• Frontline Employees 88%
• Industry 26%
• Interaction 40%
• Management Techniques 8%
• Managers 3%
• Marketing 3%
• Organizational Strategy 4%
• Service Experience 4%
• Supermarkets 100%
• Tactics 3%
• Testing 3%