Description
The current study explored the occupational demands experienced by zoo and aquaria staff, and the implications for their health and wellbeing. Poor health outcomes resulting from burnout and compassion fatigue are widely recognised in carers of humans. Interestingly, many of the symptomsof burnout are evident across both human and non-human animal caregivers (e.g. veterinarians and shelter staff). However, much less is known about the experience and wellbeing of animal caregivers, and particularly those in zoos. Adopting a mixed methods approach this research explored the prevalence and extent of burnout amongst zoo and aquarium staff, and sought to
identify specific demands that may predict negative outcomes. A cross-sectional convenience sample of 346 staff from North America and Europe completed an online survey measuring: burnout; general and work specific role demands; attachment to animals, and social support at work. Twenty-five per cent of surveyed zookeepers met the criteria for severe or high burnout, and
75% experienced some level of burnout. Path analysis revealed that general work demands are a significant predictor of burnout. However, specific animal care demands and animal bereavement also indirectly impact burnout. An additional qualitative component to the study then sought to interrogate in more detail some of the potential contextual factors that may contribute to
compromised wellbeing. Qualitative interviews with zoo professionals (n=11) were thematically analysed and this identified four superordinate themes that spoke to the emotional experience of animal care in zoos and aquaria. Themes included: the keeper-animal bond; the psychological toll of
responsibility for animal health and welfare; death, bereavement and breaking the bond, and psychosocial contributors to burnout. The quantitative and qualitative findings are synthesised to formulate recommendations for supporting zoo caregivers’ wellbeing, and ultimately optimising
captive care and conservation efforts
| Period | 6 Jul 2025 |
|---|---|
| Event title | BIAZA Annual Research Conference |
| Event type | Conference |
| Degree of Recognition | National |